If they do, you should report them to us. They should not ever refuse to treat someone or care for them properly because this kind of technology is being used. If the staff at the care service removes your recording equipment, they must return it to you and not damage or destroy it. Installing equipment without the provider’s knowledge could break the contract you have with them so it is important to check first. Some care services have rules on recording equipment to protect people’s privacy. If you tell a care service you are worried enough to be considering using recording equipment, we would expect them to investigate your concerns. It's called the Regulation of Investigatory Powers Act (RIPA) 2000. This is because there's a law that sets out when public bodies can use or authorise surveillance. This means we cannot tell you to put hidden cameras or other recording equipment in someone's bedroom. It's important to understand we cannot authorise you to carry out 'intrusive covert surveillance'. We always recommend you get legal advice before using surveillance. It’s important you consider any legal risks and what you can do to reduce the impact on people’s privacy. The Information Commissioner could also investigate and take enforcement action. They may feel it breaches their rights and could take legal action. Staff at the care service or people visiting your loved one may be uncomfortable being recorded. You do not need to send us camera or sound recordings.įind out more about raising a concern or making a complaint about a care service. You can also raise concerns with us or (if the care is funded by them) your local council. The provider should investigate your concerns. If you are worried about somebody’s care, you should first raise these concerns with the provider of the service.

It could also intrude on other people’s privacy so there are some important things to consider first. It could help set your mind at ease about the care your loved one receives or even help identify poor care or abuse. And it can have legal consequences as well. It can affect people’s privacy and dignity. Installing a hidden camera or other recording equipment in a care home or other care service is a big decision. We have separate information for providers who are considering using surveillance technology in their care service. This is for people thinking about using recording devices to check somebody's care.

Surveillance camera recorder